To ensure you're buying a genuine Seranova product, always purchase directly from our official website, authorized retailers, or trusted partners. Look for our unique serial number or QR code on the packaging, which can be verified through our site for authenticity. if you are unsure make sure to contact our customer support.

If you think you’ve purchased a counterfeit, please stop using the product immediately. Contact our customer service team with your purchase details, and we’ll guide you through the process of verifying the authenticity and taking necessary actions.

Counterfeit skincare products often use harmful, unregulated ingredients that can irritate your skin or cause adverse reactions. These products may not meet the high safety and quality standards of genuine Seranova products, putting your skin and health at risk.

If you’ve purchased from one of our authorized retailers and received a counterfeit, please reach out to our customer support team. We’ll help you define a strategy to get your money back from the scammer.

If you believe you’ve come across a counterfeit Seranova product, please report it to us via our customer service. Provide details like where you bought it, the product’s batch number, and any photos that can help us investigate.

Some common signs include unusual packaging (like misspelled brand names or poor-quality prints), odd smells, or changes in texture. Always check the product’s packaging for serial numbers, expiration dates, and QR codes for authenticity.

We strongly recommend purchasing from our official listing. Third-party marketplaces like Amazon or eBay can sometimes sell counterfeit or expired products, which may not meet our quality standards.

We use only the highest-quality, scientifically-backed ingredients in all our products, and we partner with trusted manufacturers who follow strict safety and quality controls. Each product undergoes extensive testing to meet our high standards before it reaches you.