90 Day Money-Back Guarantee

What is our 90-day money-back guarantee?

If you're not satisfied with your first Seranova order, we'll refund your money — because confidence should go both ways.

Just use your Seranova product as directed, and if it's not for you, file a short claim with your order number within 90 days of your first purchase. We'll take care of the rest.

File a claim

Frequently Asked Questions

For all product FAQs please head to our FAQs page

Questions

What is the 90-Day Money Back Guarantee?

If you're not satisfied with your first Seranova order, you can request a full refund within 90 days of your purchase date.

I bought multiple products in one order — how does that work?

Please file a separate claim for each product you'd like a refund for.

How do I submit a guarantee claim?

If you're not satisfied with your first Seranova order, you can submit your claim through our online form within 90 days of your order date.

You'll just need your order number, plus a few words about your experience (optional, but helpful).

Once submitted, our team will review your claim within 7 business days and get back to you directly.

How long does it take to process the claim?

We process approved refunds within 7 business days. Depending on your bank or card issuer, the funds typically appear in your account within an additional 3 to 10 business days.

Who is eligible?

Any customer who purchased their first Seranova product directly on Seranova.com within the last 90 days. Each customer is eligible for one guarantee claim.

How do I return an item?

Yes. If your product is sealed, unused, and in its original packaging, you can return it within 30 days of delivery.

To initiate a return, contact us at info@seranovabeauty.com or use our return portal. Please note that original shipping fees are non-refundable and the customer is responsible for return shipping costs.

How can I cancel my subscription?

In order to manage your subscription, please contact us directly at info@seranovabeauty.com or give us a call. Our team will be happy to help you skip, cancel, or make any changes. Alternatively, you can visit our Subscription Portal

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Product Returns

For unopened & sealed products, returns are accepted within 30 days of delivery. Once you’ve spoken with our Customer Support Team, they’ll guide you through the return process and help you ship the product back to us.

If you have any questions or need assistance, please contact us at info@seranovabeauty.com — we’re always here to help.