Refund policy

At Seranova, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of delivery, provided the following conditions are met:

• The product must be sealed, unused, and in its original packaging.
• All items included in the original order must be returned together.
• The return request must be submitted within 30 days of the delivery date.
• Gift cards are non-refundable.

This applies to both first-time orders and subscription refill orders.

If your order contained multiple items and you wish to return only some of them, you may do so. Please specify which items you would like to return when submitting your request. Our team will validate the items received and issue a refund for the eligible products.

Products that have been opened, used, or are no longer in their original sealed packaging are not eligible for a standard return. If you have used your product and are unsatisfied with the results, you may be eligible for our 90-Day Results Guarantee — visit our 90-Day Results Guarantee page for details.

To start a return, please follow these steps:

1. Visit our Return Portal at seranova.com/a/service?
2. Confirm that your product meets the eligibility requirements listed above.
3. Ship the product back to us using the provided instructions from the portal.

Important: Please do not send any returns to our warehouse unless you have contacted us via email first and received confirmation to proceed.

Shipping & Fees

• Original shipping fees are non-refundable.
• Customers are responsible for the cost of return shipping.
• For international returns, please send products to our US address. The same return conditions apply.

Once you receive confirmation to proceed with your return, we will provide you with the return address and instructions. Please include a note with your name and order number inside the return package, and send us the tracking number or an image of your postage receipt to help expedite your refund.

Refund Processing

Once we receive and inspect your returned product, we will notify you of the status of your refund. Refunds are typically processed within 5–10 business days of receiving the returned item and will be issued to the original payment method used during purchase.

Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please contact us at info@seranova.com immediately with your order number and a photo of the damaged item. We will send you a replacement at no additional cost.

Medical Reasons

If you need to discontinue use of a product for medical reasons, please contact us at info@seranova.com. These situations are handled on a case-by-case basis.

Exchanges

We currently do not offer direct exchanges. If you wish to return a product and purchase a different one, please follow the return process above and place a new order.

Contact Us

If you have any questions regarding our return and refund policy or need further assistance, please contact us:

• Email: info@seranova.com
• Phone: +1 213-394-0455
• Contact Form: Contact Us

Thank you for shopping with Seranova Beauty. We appreciate your business and are committed to providing you with the best customer service.